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Your Account Rights and Our Policies

When you open an account with mage777, you're entering into a clear agreement about how deposits and withdrawals work, what happens to your data, and how we handle…

Account eligibility depends on local lawPayment methods: DANA, OVO, GoPay, QRISWithdrawals verified within 24 hours
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mage777 Your Account Rights and Our Policies
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How to Reach Us About Policy Questions

Team online

Live Chat

Open the chat bubble in your lobby anytime from 08:00 to 23:00 (Jakarta time, Monday to Sunday). We answer policy and account questions directly.

Email Support

Write to [email protected] with your account email and question. We reply within 12 hours on weekdays, 24 hours on weekends.

Account Settings

Inside your account, go to Settings → Policy & Rights to see your full terms, download your data, or request account changes.

SECURITY & DATA

How We Protect Your Account and Information

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS, plus your account details, travel over encrypted HTTPS. We never store card numbers or PIN codes on our servers.

Payment Verification

Every withdrawal request is verified against your deposit account. Mismatched accounts trigger a 24-hour hold and an email to you. You can approve or dispute via your account.

Fraud Monitoring

We scan for unusual login patterns, rapid withdrawals and duplicate payment attempts. Suspicious activity locks your account until you verify your identity via email.

Cookie Policy

We use cookies to keep you logged in, remember your lobby preferences and prevent fraud. You can disable them in your browser; you'll log in again each visit.

Account Deletion

Request permanent account closure in Settings → Account Actions. We delete your personal data within 30 days; transaction records stay for three years as required by law.

Dispute Resolution

Disagreements over withdrawals, bonus terms or payouts go to our disputes team. Email [email protected] with your account ID and transaction date; we respond within 48 hours.

Frequently Asked Questions About Terms & Conditions

Account violation can result in suspension and funds freeze. Shared accounts, bonus abuse and payment chargebacks are the most common triggers. We'll email you before action; you have 48 hours to respond. Repeated breaches may lead to permanent closure.

Standard withdrawals process within 24 hours once verified. DANA, OVO, GoPay and QRIS transfers usually land in your wallet within another 30 minutes. Requests placed after 18:00 Jakarta time process the next business day.

Inactive accounts remain open indefinitely. Your balance stays yours. If you haven't logged in for over a year, we'll email you a security check before allowing large withdrawals. Your funds are never forfeited due to inactivity.

Yes. Go to Settings → Payment Methods to update your DANA, OVO, GoPay or QRIS details. Changes take effect immediately for deposits; withdrawals still go to the original verified method for 30 days, then switch to the new one.

We share data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-prevention services and where law requires it. We never sell your email or gaming history. You can request a full data export in Settings → Privacy.

Promos are voluntary; we outline playthrough, game restrictions and payout limits when you enter one. Bonus abuse—such as depositing and withdrawing without play, or opening multiple accounts—voids bonuses and may suspend your account. Check each promo's full terms in-app.

Yes, request closure in Settings → Account Actions. We process it within 48 hours. Any remaining balance is returned to your verified DANA, OVO, GoPay or QRIS account within 5 business days. Reactivation is not available once closed.

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